Backup policy, manual backups, restore requests, recovery options, and data safety guidelines.
Invoices, payment methods, due dates, renewals, refunds, and common billing questions.
Domain setup, nameservers, DNS records, connecting Cloudflare, and email DNS (MX/SPF/DKIM/DMARC).
Creating mailboxes, configuring Outlook/Gmail/mobile, webmail usage, and deliverability basics.
ERP service overview, hosting options, implementation/support process, and onboarding requirements.
New here? Start with the basics: accessing the client area, opening tickets, and understanding how services and billing work.
SSL issuance and renewal, forcing HTTPS, security best practices, malware/hack response, and account protection.
How support works, SLAs/response expectations, what’s included in support, and uptime/status information.
Hosting plan info, cPanel access, domains on hosting, databases, files, and usage limits.
WordPress installation, staging, updates, performance tips, and troubleshooting common WordPress issues.
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