RPO & RTO: What to Expect Print

RPO & RTO: What to Expect

1. RPO (Recovery Point Objective)

   1. RPO is the maximum acceptable data loss, measured as time.

   2. Example: an RPO of 24 hours means you may lose up to 24 hours of changes since the last backup.

2. RTO (Recovery Time Objective)

   1. RTO is the target time to recover service, measured as downtime.

   2. Example: an RTO of 2 hours means the goal is to restore service within 2 hours.

3. How this maps to our services (general guidance)

   1. Shared Hosting: daily/weekly/monthly restore points (rotation applies).

   2. VPS: daily restore points.

   3. ERP: 6-hour restore points (within the retention window).

4. Major outage commitment

   1. In case of hardware failure or major outage, we aim to restore the latest available off-site backup into a new machine in under 120 minutes (where technically feasible).

5. What can affect recovery

   1. Backup size (big sites take longer)

   2. Integrity checks

   3. DNS/cache propagation when environments change