Customer Responsibilities for Data Safety Print

Customer Responsibilities for Data Safety

1. Maintain your own backups

   1. Before major changes (updates, migrations, bulk imports), take a backup you control.

2. Protect your credentials

   1. Use a strong password.

   2. Enable 2FA if available.

   3. Never share logins in plain text.

3. Use change control

   1. Do updates during low-traffic hours.

   2. Change one thing at a time (update plugin → test → next plugin).

4. Keep your site clean

   1. Remove unused themes/plugins.

   2. Keep WordPress core/plugins/themes up to date.

5. Understand overwrite risk

   1. A restore typically overwrites current data with an older snapshot.

   2. If you need a “safety copy” of the current state, take it yourself before requesting a restore.

6. Pay attention to invoices

   1. Restore requests require identity confirmation and typically require invoices to be fully paid.