How to Check Status During an Incident (Network Status + Updates) Print

How to Check Status During an Incident (Network Status + Updates)

1. Check Network Status first:

   1. Look for active incidents or degraded performance notices.

2. Check Announcements:

   1. Planned maintenance is typically posted there.

3. Review timestamps:

   1. Confirm whether the incident is ongoing or resolved.

4. If you still see issues after the incident is marked resolved:

   1. Clear browser cache / test from another network.

   2. Purge site cache (especially for WordPress).

5. Open a ticket if needed:

   1. Provide your domain/service name.

   2. Provide the exact symptom and time started.

   3. Mention whether Network Status shows an active incident.