Restore Options Explained (Full / Files / Database)
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Shared Hosting (typical)
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Primary option: Full account restore (files + databases + email data).
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This is the fastest and most consistent method for shared environments.
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VPS
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Primary option: Full VM restore (returns the server to a previous state).
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Partial restores (specific folders/databases) are possible but usually quoted.
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ERP
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Restore includes database + files + add-ons (per your deployment).
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Restore points may support date/time selection within retention windows.
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Choosing the right option
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If the issue is unknown or widespread → choose full restore.
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If you’re sure it’s database-only (rare) → ask, but expect a quote/assessment.
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Overwrite warning
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Restores typically overwrite current production data.
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If you want to preserve current state, take your own safety backup first.
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